Code of Ethics

As a Licensed Massage Therapist (LMT) I follow a Code of Ethics dictated by the state of Illinois. All information clients provide, both written and verbal, will remain confidential.

I treat clients ethically and fairly and establish an atmosphere of trust and respect during each session. I ask the same of my clients in return.

I understand and recognize the effects of trauma, and want all of my clients to feel physically, psychologically, and emotionally safe.

As an LMT my goal is to assist clients in meeting their goals of relaxation, stress reduction and pain management.

Trauma Awareness

As a trauma aware therapist, I follow the basic principals of trauma aware practice, communication, collaboration and choice.

I understand that pain and mental health often overlap. I implement trauma awareness throughout my practice to ensure clients are safe and well cared for.

I understand that the definitions of “safe” and “comfortable” are different with each client, and all clients define what these words mean to them as an individual.

I encourage clients to confidentially share as much as they are comfortable with about treatment preferences, what has worked in the past, and identifying areas of their body that are off limits for treatment during the session.

I assist my clients in identifying their strengths to further empower self-efficacy and resiliency and build a capacity for self-care.

Scope of Practice

As a Licensed Massage Therapist, I use manual techniques, and potentially other supplemental therapies, with the intention of positively affecting the health and well-being of the client.

I do not diagnose or prescribe medications for medical conditions.

My services are not intended for alternative for proper medical attention for specific conditions. Clients are advised to consult a medical doctor of their choice for any specific condition which requires medical treatment.

{I have a list of trusted holistic and medical professionals in the area if you would like a referral.}

Medical History

It is the responsibility of the client to disclose medical history on an intake form at the first appointment to ensure that there are no contraindications (a condition or circumstance that indicates that massage is not safe). Clients are asked to include past surgeries, injuries, trauma, and anything they feel is necessary to note. Clients are asked to share any changes in their health, diagnoses, treatments, illness, or conditions.

Clients may be asked to provide written permission from a physician, chiropractor, physical therapist, etc., that massage therapy is safe for you to receive.

Women + Woman Identifying Clients

Due to the nature of my work and the modalities I am trained in, I exclusively work with women and woman identifying client. Those seeking Massage Therapy that do not identify with this group may be referred to another professional.

Payment

Moonseed Massage & Bodywork accepts cash, credit/debit card, ApplePay, Zelle or HSA/FSA.

To create ease at check out and reduce no shows, a credit card is required to book an appointment.

Credit cards will not be charged until after the session. Client's credit card information will remain confidentially stored. Prices are subject to change at any time.

Gratuity

When clients receive excellent customer service and are extremely satisfied with their massage sessions, tipping is appreciated, but not mandatory.

Punctuality

Clients are asked to please arrive for their appointments 10-minutes prior to the scheduled starting time. This allows for time to fill out or update intake forms and discuss the treatment plan for the session. In the event a client is running late, please text to let us know. Our direct phone number is provided to you in all of your confirmation emails. The service may be shortened in order to maintain the schedule, and the original treatment time will be charged.

Cancellations

Moonseed Massage & Bodywork understands and respects the hectic schedules of clients. When given sufficient notice, appointments may be moved, or accommodations may be made. Please understand that operating hours are limited, and I am often booked in advance. There is no charge for cancellations received at least 24-hours in advance. If a clients must cancel with less than 24-hours notice, they will be charged a $50 fee. If a client does not show up and does not call, they will be charged the full amount of the session.

Illness

Moonseed Massage & Bodywork asks that clients please text the number in their appointment confirmation email if they are feeling ill or have a fever. It is in both of our best interests to reschedule appointments in this case. Likewise, please understand if I ask to reschedule because I'm feeling ill.

With some medical conditions massage/bodywork may not be advised. If a massage could be potentially harmful to a client, Moonseed Massage & Bodywork reserves the right to decline to perform the massage.

No Call/No Show

In the event that a client fails to show up for their appointment without giving notice they will be charged the full amount for the session. The card on file will be charged or if in the event there is no card on file, an invoice will be sent to the email on file. Future appointments cannot be booked until the balance is paid. I reserve the right to refuse future services after chronic cancellations or no call/showing.

Chronic Rescheduling

While pre-booking is encouraged, please pre-book only if you are going to prioritize your treatment.

Even when following the 24-hour cancellation policy, chronic rescheduling 24-hours in advance leaves gaps in my schedule which are difficult to fill in such a short amount of time. Chronically using the 24-hour in advance cancellation as a way to hold the calendar just in case that day and time works for you, will lead to being “waitlist only.” “Waitlist Only” means if you would like an appointment on a specific day or week, within a specific time frame, I will reach out to you if it is available.

Inappropriate Behavior

Moonseed Massage & Bodywork has a zero-tolerance policy for inappropriate behavior and comments. In the event that a client displays inappropriate behavior and/or assaults the therapist, and/or makes inappropriate comments, the session will end immediately. The client will be charged the full amount of the session and asked to leave. No future appointments will be accepted. I reserve the right to call the police and file a report. For privacy and comfort, draping is required during the entire massage. If a client feels they are subject to inappropriate behavior, or anything that makes them feel unsafe or uncomfortable, please speak up so adjustments can be made.

Clients reserve the right to end a session at any time.

Weather

Moonseed Massage & Bodywork prioritizes the safety of clients and realizes there are emergency situations caused by inclement weather. Should this occur during a client's scheduled appointment, they will be contacted via text message to reschedule. I ask that clients contact me via text message to reschedule as soon as possible, if they are unable to come in due to extreme weather.